Frequently Asked Questions

About Sweep

Q: What is SWEEP and what makes it different from other electronics retailers?

SWEEP is a modern electronics store specializing in certified refurbished and brand-new tech products. Every device goes through strict quality testing, comes with a 12-month warranty, 30-day free returns, and is shipped with free worldwide delivery. Unlike many retailers, we focus on sustainability by reducing e-waste through refurbishment while keeping premium technology affordable.

Q: Are SWEEP products new or refurbished?

We offer both! You can shop brand-new sealed devices as well as certified refurbished electronics that are fully tested, cleaned, and guaranteed to work like new — all backed by our warranty.

Q: Is buying refurbished electronics from SWEEP safe?

Yes! Every refurbished product is professionally inspected, data-wiped, and quality-certified before shipping. Our devices are covered by a 12-month warranty and eligible for 30-day free returns for complete peace of mind.

Warranty & Returns

Q: What warranty does SWEEP provide on electronics?

All devices purchased from SWEEP include a 12-month warranty covering hardware and software defects under normal use. Optional extended protection is also available.

Q: What’s not covered by the warranty?

Our warranty does not cover accidental damage (drops, spills, liquid damage), cosmetic wear, or unauthorized third-party repairs.

Q: How do I return or exchange a product?

You can return products within 30 days of delivery. Brand-new items must remain sealed, while refurbished devices must be returned undamaged, unlocked, and with all accessories. If your device arrives damaged, please report it within 4 business days with photos.

Q: How do I claim a warranty repair or replacement?

Simply contact our support team via thewebsite, provide your order details, describe the issue, and attach photos if necessary. Depending on the case, we’ll arrange a replacement or refund.

Shipping & Delivery

Q: Does SWEEP offer free worldwide shipping?

Yes! Every order ships with free worldwide delivery — no hidden fees.

Q: How long does delivery take?

Standard delivery times are:

  • Small to mid-size electronics: 4–6 business days
  • Large electronics: 6–8 business days

Q: How fast will my order ship?

Orders are processed within 1–2 business days (excluding weekends and public holidays). Once shipped, you’ll receive a tracking email to follow your package.

Customer Support

Q: How can I contact SWEEP if I have an issue with my order?

Our dedicated customer support team is here to help. Simply reach out via our website’s contact form or support email, and we’ll respond promptly to resolve your issue.